IT Services - Local & Online
Technaturally offers these IT services both locally in Ōtepoti/Dunedin, Aotearoa New Zealand and online via video conferencing/phone call, email/private messaging and remote control:
- IT support
- Website design & hosting
- Training
- Data transformation
- Consulting
- Programming
Pricing
We offer free, no-obligation quotes. Jobs may be done on a fixed-price quote basis or an hourly rate depending on the nature of the work. We are happy to discuss your needs, just send us an email and we'll give you a call!
Contact
Please email us on [email protected] if you have an enquiry about using our services.
If you want to speak by phone, please email us to request a call-back and let us know your preferred phone number and suitable day(s)/time(s) to call, and we will be happy to call you and discuss your needs/questions.
If you want to speak by phone, please email us to request a call-back and let us know your preferred phone number and suitable day(s)/time(s) to call, and we will be happy to call you and discuss your needs/questions.
Terms of Trade
Updated: 26/03/2023
By agreeing to use services from Technaturally, you are agreeing to these Terms of Trade:
Quality
By agreeing to use services from Technaturally, you are agreeing to these Terms of Trade:
Quality
- The work we do for you will be at a professional quality level, as can reasonably be expected of a trained IT professional offering paid services.
- If at any time you are unsatisfied with any aspect of the work, you will let us know promptly so we can remedy this for you.
- Technaturally Limited will provide a written description defining the scope of the proposed work along with a quote or hourly rate and estimate of hours required to complete the work.
- If you agree to proceed with the work, the written scope of work is the primary agreement about exactly what will be done during the work and the measure of what to expect as the outcomes of the work.
- The scope of work can be modified by mutual-agreement, but if any such changes will cause a change in the amount of effort or cost required by Technaturally Limited to complete the work, then we will give you a revised quote or estimate for this change and you must accepted it in writing if you want to proceed with the changes.
- We will normally accommodate small changes to the scope of work without changing the quote/estimate, as long as they do not require significant extra time or cost from Technaturally Limited.
- We take your privacy/confidentiality seriously, and will use all reasonable measures to protect it, including using appropriate, up-to-date security technologies when working with your information to ensure it is kept safe.
- We treat all data you supply to us as confidential, except if the purpose of the data is for it to be shared as part of the job (for example, you may be supplying us data to list publicly on a website)
- We acknowledge that data you supply us may contain personal/private information not only of your own, but also of other people (e.g. that of your family/friends/colleagues/members of the public), and we will treat all data with equal respect for privacy and confidentiality.
- If we make temporary copies of your data to work on it for you, we use secure deletion methods to remove the data after the work is completed, unless we have agreed with you to hold the data on your behalf on our systems after the work is completed.
- We use third-party services (including email, private messaging, video calling, cloud file storage and other cloud services) to store and transmit data when working with you. All of these services have appropriate security measures to keep your data secure and confidential. The services each have their own terms of use and the terms typically allow the companies that supply the services to make use of the data stored/transmitted for their own analytics, to improve their services and to provide support for those services along with other similar uses - if you want to know the specific terms, let us know and we will supply them to you.
- We promise to take professional care in our work to keep your data secure, following good security protocols and using systems and devices with good security features.
- You acknowledge that even the best security measures cannot be guaranteed 100% secure and therefore we also cannot provide you a 100% guarantee of security, even though we do apply our best efforts to keep your data secure at all times.
- You agree that Technaturally Limited's financial liability is limited to at most two times the agreed fee for the work, except as otherwise required by law.
- If you are not satisfied with our work, you agree that you will discuss this with Technaturally Limited in a timely fashion and work in good faith to achieve a mutually-agreeable resolution. We will do our best to ensure your satisfaction and address any concerns.
- In case of a serious dispute, you agree to utilise a mediation service and agree that the cost (if any) for such service will be shared equally by yourself and Technaturally Limited, and that the maximum cost in total to spend on mediation will be at most equal to the agreed fee for the work
- You agree that any legal action you take regarding work done by Technaturally Limited will be under the jurisdiction of the courts of Aotearoa/New Zealand
- Work will be invoiced as quoted to you or as agreed in writing. Usually this is done on completion of the work, however for longer projects this may be on a periodic basis or on other terms agreed in writing.
- You agree to pay in full by the due date shown on the invoice. Usually this is 28 days after the invoice date, but can be due on another basis if agreed in writing.
- In case payment in full by the due date will not be possible, you agree to contact Technaturally Limited as soon as possible to agree a payment plan or other satisfactory resolution plan.
- Unpaid amounts after the due date will accrue 5% interest per annum, accrued daily.
- GST is not charged because Technaturally Limited is not GST-registered.